Sue’s Reviews – EdenH Real Arena

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Sue’s Reviews

(submitted by Sandra and Bruno, Toronto, Ontario)

Location: Punta Cana, Dominican Republic

Hotel: EdenH Real Arena

Date Visited: March 20-27, 2009

Room#: Ground Floor – 1143. This room was centrally located with a small walk to pools, beach or restaurants. The room upon entry was clean and spacious with 2 double beds. This room had a terrace that faced a flea market of sorts. Also, the room was facing the service road for deliveries and staff, though this did not occur at most times when you are in the room (after hours). The bathroom had a separate large shower and toilet. Bathtub was a large Jacuzzi. I note that the “Paradise Club” rooms had a bathtub/hot tub out on their balconies or terraces. There is plenty of closet space, safe, mini-fridge, flat-screen TV with cable, coffee maker and table/chairs. Overall – a comfortable room.

Service: This was the only problem, and I am hoping that this was due to it being a new location with new staff. Rooms did not get cleaned until late afternoons/early evenings, service was based on how much you tipped – this at bars and restaurants. Personnel at the front desk, store boutique and casino were rude.

Weather Conditions: It rained for 3 days with high winds blowing on the beach, but once the rains stopped the sun was warm and shone nicely. Average day was 23 degrees with winds at 22 km.

Snorkeling: They had great excursions that took you out into the Atlantic where you can go snorkeling based from platforms.

Beach: Great beach (Bavaro) with plenty of chairs, cabanas and events (yoga, dance lessons, volleyball, etc.)

Food: Average. The buffet restaurant had themes but overall did not change their menu much. The restaurant has a pasta bar in the evening and an omelet station in the AM. There are 4 al la carte restaurants, Asian, Italian, Grill/Steakhouse and French. Good luck in getting the times you would like but once you do they are fairly good. The beach bar/restaurant was my favourite with great food served from 11:00 – 6:00 (ribs, chicken, pizza, salads, desserts – all to go if you like) and great afternoon cappuccinos! The bars did run out of staples like rum, beer and coke a couple of times and we needed to wait for the drinks quite often.

Opinions/Tips: The overall “shell” of the resort is great. The ambiance, grounds, rooms, pools, outlay are all luxury category. This resort has a lot of potential if they work on their service and staff. In so saying this, I am sure it is a matter of time for them to get it running like the 5 star they have stated.

Would I return: Probably not as we were quite disappointed with the service.

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